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Facing Your Mid-Career Crisis

“One form of mid-career crisis turns on excessive investment in projects, prizing the next achievement and the next” reports hbr.org. Odds are, the pattern of your past career is more complex.The data on life satisfaction is consistent with earlier research specific to work.Midlife is not too late: The mid-career crisis can be a spur to radical, vitalizing change. Source: hbr.org

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A Look into Microsoft’s Data-Driven Approach to Improving Sales

“Our ability to predict customer satisfaction with this level of accuracy will help us keep an ongoing pulse on our transformation and intervene in a timely manner to ensure customer satisfaction at all times” reports hbr.org. Therefore, our next step was to look for patterns associated with customer satisfaction.It was important that the new sales model also drives happier customers and partners. Source: hbr.org

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How HSBC and Samsung improved bank branch satisfaction with employee wearables

“By attempting to “deliver a better employee experience,” Balkin suspects the firm will be able to see gains in efficiency, improve employees’ effectiveness, and boost productivity” writes Jaime Toplin for businessinsider.com. When customers go to a bank branch, time is often of the essence — but moving users from check-in to the appropriate bank employee is often a drawn-out process.Business Insider Intelligence spoke to Jeremy Balkin, the head of innovation at HSBC, about how his bank is using employee wearables to improve the in-branch experience for users.Communication within the bank…

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The most satisfying part about traveling is not your flight or your hotel

“On a 1,000-point scale, renting a car at an airport received a rating of 830 points in the satisfaction survey, a 4-point increase over the rating in 2017” writes Hugo Martin for latimes.com. That compares with the 825-point rating hotels received in a similar J.D. Power survey this year.Airlines were rated 762 in another satisfaction survey this year while airports got a rating of 761 in a separate survey. The ratings for airlines, airports and hotels all increased in the last year. Source: latimes.com

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Achieve Exceptional Customer Satisfaction with Impact Tech

“Armed with the advanced analytics available from Impact CRM, Impact Telecom and Impact AI businesses gain rapid insights that build customer loyalty, make employees happier, achieve revenue gains and reduce costs” reports financemagnates.com. Impact Tech enables every business to deliver premium customer satisfaction by providing Sentiment Analysis using Natural Language Processing and Machine Learning algorithms. Source: financemagnates.com

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Patients Give Doctors High Marks for Prescribing Antibiotics for Common Sniffles

“Sixty-six percent of telemedicine patients examined in this study received antibiotics for respiratory tract infections, a rate which Martinez says is far too high” writes Rachel D for npr.org. Patients’ ratings of individual appointments contributed to their physician’s overall patient satisfaction scores.Earlier research has shown a strong association with patient satisfaction scores and doctors’ prescribing behavior for antibiotics and medications such as pain medicines. Source: npr.org

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10 airports in America that passengers love flying into the most

“Americans may find flying daunting, but their satisfaction with the country’s airports is at a 13-year high” writes Benjamin Zhang for businessinsider.com. According to the 2018 edition of J.D Power’s annual North American Airport Satisfaction Study, overall passenger satisfaction increased 12 points on a 1,000-points scale to 761.There was a major 18-point increase in traveler satisfaction with the security check process at airports around the country. Source: businessinsider.com

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GALLUP: Record-Low 12% Cite Economic Issues as Top Problem…

“The low number of mentions of economic issues as the nation’s most important problem mirrors Americans’ generally positive attitudes on other economic indicators” writes Gallup Inc for gallup.com. Gallup has been asking the classic “most important problem” question since 1939 but did not begin giving a net score for all references to economic issues — including the economy in general, unemployment and inflation — until 1991.As the economy has been receding in Americans’ minds as the top problem facing the nation, issues relating to the way the country is being…

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3 things bosses can do to keep their best employees happy

“Beyond the symbolism of Labor Day, this question of job satisfaction could not come at a more significant time” writes Steve Odland for cnbc.com. According to The Conference Board’s new survey of over 1,500 workers, overall job satisfaction increased for the seventh year in a row. Here are some suggestions for how, with the right focus, employees can start seeing those problem issues as company strengths.In today’s strong job market, high-performing employees have more options than they have had in years. Source: cnbc.com

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Real wages are down over the year — but Republican satisfaction is spiking

“The Bureau of Labor Statistics tallies something called real earnings, hourly and weekly earnings that take inflation into account” reports washingtonpost.com. In January 2017, real hourly earnings were at $10.65.On that metric, comparing July 2017 with July 2018, real hourly earnings are down 0.2 percent according to data released Wednesday.In July, real earnings hit $10.76.The BLS generally considers year-over-year changes in real earnings. Source: washingtonpost.com

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