News 

Amazon says deliveries are back up to speed after complaints about package delays

“In statements to Recode as well as responses to customers on social media, Amazon attributed delays to high order volumes, as well as weather” writes Hayley Peterson for businessinsider.com. An Amazon spokesperson sent Business Insider a similar statement on Friday saying, “We’re serving customers with our fastest holiday delivery speeds ever including Same-Day and One-Day deliveries. Source: businessinsider.com

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Customers are fuming saying they received Black Friday Amazon orders that contained condoms, toothbrushes, or even a tambourine instead of a Nintendo Switch

“Amazon apologized this week after receiving a barrage of complaints from customers who reported receiving random items including batteries, condoms, books, and even a tambourine instead of their Black Friday purchases” writes Finanzen Net Gmbh for businessinsider.com. According to the National Retail Federation, holiday retail sales in November and December are expected to achieve record revenue of between $727.9 billion and $730.7 billion. According to the National Retail Federation, holiday retail sales in November and December are expected to achieve record revenue of between $727.9 billion and $730.7 billion. Source: businessinsider.com

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Customers are fuming after receiving Black Friday Amazon orders that contained condoms, toothbrushes, or even a tambourine instead of a Nintendo Switch

“Amazon apologized this week after receiving a barrage of complaints from customers who reported receiving random items including batteries, condoms, books, and even a tambourine instead of their Black Friday purchases” writes Rosie Perper for businessinsider.com. According to the National Retail Federation, holiday retail sales in November and December are expected to achieve record revenue of between $727.9 billion and $730.7 billion. According to the National Retail Federation, holiday retail sales in November and December are expected to achieve record revenue of between $727.9 billion and $730.7 billion. Source: businessinsider.com

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Zoom’s CEO explained the growth prospects he sees for the company after the stock dipped on third quarter earnings report that showed slowing growth

“Zoom shares slid as much as 10% in after-hours trading upon reporting third-quarter earnings that beat expectations but showed overall slowing growth” writes Paayal Zaveri for businessinsider.com. Yuan also stressed the importance of keeping Zoom’s existing customers happy.Here is what Zoom reported: Although Zoom’s growth rate is slower than previous quarters, Yuan sees opportunity to grow internationally and use new products like Zoom phone to make sure their existing customers stay happy. Source: businessinsider.com

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News Platforms 

A former Salesforce VP has raised 4 rounds of funding in 18 months for a startup called Kustomer. His model: Salesforce.

“In 1995 he founded his first service company called eShare” writes Paayal Zaveri for businessinsider.com. “But right now we’re very focused on customer service because it’s such a huge opportunity and the current solutions are pretty ancient.”. Kustomer offers customer service support across all types of platforms customers might be using to communicate and interact with brands.It’s a cloud based customer service platform, not dissimilar to Salesforce. Source: businessinsider.com

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Evart dispensary with 12,000-plant grow to begin selling recreational marijuana Friday

“Lit Provisions, 600 W. 7th St., 231-515-1600, will join four other businesses, three in Ann Arbor and one in Morenci near the Ohio border, that have already begun selling recreational marijuana and marijuana products” writes Gus Burns for mlive.com. EVART, MI — A marijuana dispensary in Osceola County’s Evart plans to open its doors to recreational customers Friday, Dec. 6.Recreational marijuana sales to begin after 10 a.m.Read more from MLive about medical and recreational marijuana. Source: mlive.com

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Purchase limits imposed as Michigan recreational marijuana shops are overwhelmed with demand

“There are currently only three licensed recreational marijuana processing facilities and one licensed secure transportation business in the state” writes Gus Burns for mlive.com. Recreational marijuana sales to begin after 10 a.m.It’s not yet clear when they’ll begin accepting recreational customers. — Gus Burns is the marijuana beat reporter for MLive.Read more from MLive about medical and recreational marijuana. Source: mlive.com

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News Regulators 

Tamweely to disburse loans, repay instalments to customers in 4,000 post offices

“Aboelazm said that according to the agreement, Tamweel customers can pay instalments and disbursement of funds in post offices all over Egypt” writes Shaimaa Al-aees for dailynewssegypt.com. The National Post Authority and Tamweely Microfinance company signed a cooperation agreement, whereby funds will be disbursed, and the instalments will be paid through the network of 4,000 branches in Egypt.It includes the use of e-payment systems for the post authority in granting and collecting services with microfinance activity.The agreement was signed by Amr Aboelazm, chairperson of the board of directors and co-founder…

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Amazon Web Services pivots to the future with a flurry of features

“An extension of Outposts, AWS Local Zones, puts AWS data centers closer to their customers through local data centers in large metropolitan areas, beginning with Los Angeles” writes Senior Reporter for marketwatch.com. A series of product announcements highlighted Amazon’s intentions to weave its services more closely with on-premises data centers, an area where Microsoft is particularly strong.Whispers from analysts and not-so-subtle digs from competitors about the future dominance of Amazon Web Services, the $25 billion behemoth that he leads at Amazon.com Inc.AWS Outposts, a service that lets Amazon manage its…

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