Brokers News 

Brokers are ‘gaming’ the system to erase customer complaints from a public website, a new report alleges

“Among its proposed fixes, the organization says all cases seeking to erase customer complaints should be paused until tighter rules are in place” writes Andrew Keshner for marketwatch.com. Too many brokers are erasing customer complaints with an expungement process that’s being “systematically gamed, exploited and abused with one-sided hearings,” the PIABA Foundation said in a report released Tuesday.There are nearly 630,000 brokers registered with the organization, FINRA statistics show.Expungement — when brokers totally wipe clean their record of complaints — is supposed to be a rare step, but arbitrators signed…

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News 

Boeing 777-8’s entry into service date depends partly on customer demand: executive

“SINGAPORE (Reuters) – The date of entry into service of Boeing Co’s ultra-long-range 777-8 wide-body airliner will depend partly on customer demand, an executive said, with the planemaker hoping to win an order from Qantas Airways Ltd to supply the plane for Sydney-London flights” writes Midwest Communications Inc for 95kqds.com. He declined to comment on whether an order from Qantas would accelerate Boeing’s plans for the 777-8, which Boeing also plans to develop as a freighter.”Our timetable on the 777-8 obviously is still under consideration for when it actually enters…

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News 

What Banking Can Teach Health Care About Handling Customer Data

“Why is the routine exchange of health care information still so difficult compared with the routine exchange of financial information?” reports hbr.org. Despite a decade of rapid progress on adopting electronic health records, the health care industry still has a lot to envy when it looks at the ease of data-sharing in industries like banking.The health care industry has a more complicated information-sharing task than the financial industry.By gleaning three lessons from banking, the health care can overcome these obstacles.One reason is that banking has solved some foundational interoperability issues…

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News 

BT seeks to repair customer ties with new services and products

“LONDON (Reuters) – The boss of Britain’s biggest telecoms provider BT on Wednesday set out plans to improve the company’s relationship with customers with new superfast services, more technical support and a return of its brand to the high street” writes Midwest Communications Inc for 95kqds.com. The new customer strategy does not touch on the biggest issue facing the company – how it will work with industry to fund the building of a new national fiber network – but is designed to tackle its position at the bottom of customer…

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Markets News 

Despite German cars’ low market share, they meet customer needs: Volkswagen Egypt

“He added that Volkswagen Egypt met with the management of its parent company last week where officials from the parent company made very promising statements” writes Mohamed Al-roubi for dailynewssegypt.com. Despite the low market share of German cars combined (up to 8%), they are considered the best in terms of specifications, he added.Medhat Ismail, Sales and Marketing Director of Volkswagen Egypt, believes that German cars serve a certain Egyptian customer base because their prices are relatively high compared to other cars in the market. Source: dailynewssegypt.com

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News 

Iran sought to hack a 2020 presidential campaign in U.S., Microsoft says

“The hackers researched their targets, making more than 2,700 attempts to identify emails belonging to a specific Microsoft customer” writes Associated Press for marketwatch.com. Overall, the hackers attempted to penetrate 241 accounts — four successfully — though none of those penetrated was associated with presidential campaigns or current or past U.S. officials, Microsoft MSFT, +1.17% said.A company spokeswoman declined to identify those targeted, citing customer privacy. Source: marketwatch.com

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News Stocks 

SmileDirectClub stock falls then recovers after scathing report from short seller

“The company then develops and ships the clear aligners back and the customer undergoes a five to 10-month treatment plan” writes Ciara Linnane for marketwatch.com. In its IPO filing, the company disclosed sales of $432.2 million in 2019, up 190% from the year earlier.SmileDirectClub shares slid 4.5% Friday before recouping those losses, after a short seller slammed the company for illegal practices and said the teeth-straightening startup cuts corners in ways that put customers at risk. Source: marketwatch.com

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AUD News 

National Australia Bank’s customer remediation bill doubles to $1.4 billion

“The bank said it would disclose the impact to its core capital ratio when it announces full-year earnings on Nov. 7” writes Midwest Communications Inc for 95kqds.com. Its core capital ratio was 10.4% at June-end, meaning the new charge again puts pressure on the bank to ensure compliance.To ensure compliance with a regulatory requirement to have a core capital ratio of 10.5% by January 2020, NAB this year cut its dividend for the first time in a decade, by 16%. Source: 95kqds.com

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News 

Digital assistants are repairing consumer trust in financial services

“Customers are embracing the conversational technologies that financial services industries are investing in” writes Vb Staff for venturebeat.com. Join this discussion to learn how digital assistants can drive engagement, more meaningful customer experience, build revenue, and more.And if frictionless experiences are the way businesses pull in new customers in and keep them, then frictionless experiences should be a way in for financial services institutions to protect their own users’ money.If you’re paying for an Apple subscription, why would you pay for a digital subscription to Conde Nast?.  Source: venturebeat.com

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News 

Trans privilege: Liberal media sugarcoats the story of a transgender employee harassing a conservative customer

“The fact that anyone could think the transgender employee was in the right here is mind-blowing but unfortunately not surprising” reports washingtonexaminer.com. The employee gets fired, that’s what.Guess what happens when an employee randomly harasses a customer and throws them out of the store without cause?. The transgender employee, Natalie Weiss, approached a regular customer, whom she recognized as a socially conservative activist, and said “You are f—ing bigoted trash, and we do not want you in our restaurant. Source: washingtonexaminer.com

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