News 

How Digital Fulfillment Is Changing Manufacturing

“Recent advances in digital manufacturing such as 3-D printing (also known as additive manufacturing) provide ample opportunity to experiment with new manufacturing setups” reports hbr.org. We call this integration of fulfillment channels digital fulfillment.For manufacturers, integrating retail and manufacturing through digital fulfillment surfaces novel opportunities for demand management and optimizing the use of production capacity. In turn, digital fulfillment will become the expectation in manufacturing, rather than the exception. Source: hbr.org

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UK Study Finds Broad FI Support For Open Banking

“Specifically, open banking will help streamline and speed application and onboarding processes, as voiced by 52 percent of those surveyed” reports pymnts.com. If open banking can transform those processes, the financial institutions said, significant pain points would be alleviated.Open banking is a bit more than a year old in the United Kingdom, and is viewed positively by a majority of financial institutions.A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to…

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Now part of Amazon, Eero reaffirms commitment to customer privacy

“Joining Amazon led to concerns about how consumer data could be collected under new ownership and if that data could be combined with information Amazon already has about Eero customers” writes Ben Fox Rubin for cnet.com. In the post, Weaver wrote extensively about Eero’s promise to maintain customer privacy and trust under its new ownership.Going forward, he said Eero will explain to its customers what data it’s collecting and give customers control over that data. Source: cnet.com

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Customer service at the IRS is ‘stretched so thin that things could go very badly wrong,’ says agency watchdog

“Last year, Olson warned that the IRS would struggle to implement the recent tax overhaul without more money” writes Victor Reklaitis for marketwatch.com. The Internal Revenue Service’s in-house public advocate is adding to her recent warnings that the agency needs more money in order to avoid breakdowns.Check out: IRS service should improve after some saw their ‘worst tax season,’ advocate says The average refund so far was $3,143, comparable to last year’s amount, though Olson cautioned that it’s too early in the season to provide comprehensive comparisons.In the first four…

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Banks say they lack the necessary digital and leadership capabilities to transform their businesses

“The two areas where banks say they’re doing best in terms of digital capabilities that enable transformation are customer experience and operations” writes Eleni Digalaki for businessinsider.com. The results show that banks are outpacing insurance companies: 38% of banks surveyed say they have the necessary digital and leadership capabilities to undertake a transformation compared with 30% of insurance firms.Banks across the globe have been undergoing a digital transformation to cut costs, fight off competition from new market entrants, and meet changing customer demands. Source: businessinsider.com

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Cybersecurity Is Putting Customer Trust at the Center of Competition

“These issues raised pressing national security questions: How could the government trust the technology it was increasingly reliant upon?” reports hbr.org. It’s for this reason that, among all Fortune 500 CEOs, a full 71% now claim they are running technology companies.The second is the inherent privacy and security vulnerabilities related to software itself.That’s where Olav Lysne, a Norwegian security researcher, and Apple CEO Tim Cook come in. Source: hbr.org

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Why Is Customer Service So Bad? Because It’s Profitable.

“So why is customer service still so bad?” reports hbr.org. This may help us understand why some of the most hated companies in America are so profitable and why customer service, unfortunately, remains so frustrating.This is in line with surveys over time that indicate that consumers consistently perceive that customer service is generally bad and even possibly becoming worse.These accounts seem at odds with the pledges by many companies that they are committed to great customer service.But overall, our research shows that the benefit of curbing redress costs can explain…

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Crypto News 

Turkish Telecom Giant Turkcell Introduces Blockchain ID Management Product

“Turkcell reportedly announced its new blockchain product at the technology fair Mobile World Congress (MWC) 2019 on Feb. 25” writes Ana Alexandre for cointelegraph.com. Turkcell also presented a blockchain-based donation use case that includes the ID management solution to verify the donation eligibility for those in need.Istanbul-based telecommunication services provider Turkcell has introduced a blockchain-based service for ID management, news outlet Daily Sabah reported on Feb. 26.While existing ID management systems consider sharing of users’ data with third parties, Turkcell’s blockchain product purportedly stores required user data on a blockchain…

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Survey: Costco, Trader Joe’s are best retailers of 2018. See which ones were the worst

“A new consumer survey shows America’s love affair with Trader Joe’s and Costco continues, but overall customer satisfaction was down last year” writes Doreen Christensen for sun-sentinel.com. The latest American Customer Satisfaction Index survey ranked the best and worst retailers of 2018 asked more than 62,000 consumers to choose favorite department and discount stores, specialty retailers, supermarkets and e-retailers, among others.Top retailers scored in the 80s, with most chains clustered in the 70s. Source: sun-sentinel.com

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