The Unbearable Awkwardness of Automation

“Two years after the first one appeared in England, a similar machine debuted at a branch of Chemical Bank (now Chase) on Long Island” writes Carolina A for In the process, it has reshaped the architecture that contains those experiences—making them more efficient, often, but also putting machines above people.They have reshaped how people bank: anytime and anywhere, and mostly in locations that aren’t even banks.

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