News 

The most satisfying part about traveling is not your flight or your hotel

“On a 1,000-point scale, renting a car at an airport received a rating of 830 points in the satisfaction survey, a 4-point increase over the rating in 2017” writes Hugo Martin for latimes.com. That compares with the 825-point rating hotels received in a similar J.D. Power survey this year.Airlines were rated 762 in another satisfaction survey this year while airports got a rating of 761 in a separate survey. The ratings for airlines, airports and hotels all increased in the last year. Source: latimes.com Share This:

Read More
News 

Achieve Exceptional Customer Satisfaction with Impact Tech

“Armed with the advanced analytics available from Impact CRM, Impact Telecom and Impact AI businesses gain rapid insights that build customer loyalty, make employees happier, achieve revenue gains and reduce costs” reports financemagnates.com. Impact Tech enables every business to deliver premium customer satisfaction by providing Sentiment Analysis using Natural Language Processing and Machine Learning algorithms. Source: financemagnates.com Share This:

Read More
News 

Patients Give Doctors High Marks for Prescribing Antibiotics for Common Sniffles

“Sixty-six percent of telemedicine patients examined in this study received antibiotics for respiratory tract infections, a rate which Martinez says is far too high” writes Rachel D for npr.org. Patients’ ratings of individual appointments contributed to their physician’s overall patient satisfaction scores.Earlier research has shown a strong association with patient satisfaction scores and doctors’ prescribing behavior for antibiotics and medications such as pain medicines. Source: npr.org Share This:

Read More
News 

10 airports in America that passengers love flying into the most

“Americans may find flying daunting, but their satisfaction with the country’s airports is at a 13-year high” writes Benjamin Zhang for businessinsider.com. According to the 2018 edition of J.D Power’s annual North American Airport Satisfaction Study, overall passenger satisfaction increased 12 points on a 1,000-points scale to 761.There was a major 18-point increase in traveler satisfaction with the security check process at airports around the country. Source: businessinsider.com Share This:

Read More
News 

GALLUP: Record-Low 12% Cite Economic Issues as Top Problem…

“The low number of mentions of economic issues as the nation’s most important problem mirrors Americans’ generally positive attitudes on other economic indicators” writes Gallup Inc for gallup.com. Gallup has been asking the classic “most important problem” question since 1939 but did not begin giving a net score for all references to economic issues — including the economy in general, unemployment and inflation — until 1991.As the economy has been receding in Americans’ minds as the top problem facing the nation, issues relating to the way the country is being…

Read More
News 

3 things bosses can do to keep their best employees happy

“Beyond the symbolism of Labor Day, this question of job satisfaction could not come at a more significant time” writes Steve Odland for cnbc.com. According to The Conference Board’s new survey of over 1,500 workers, overall job satisfaction increased for the seventh year in a row. Here are some suggestions for how, with the right focus, employees can start seeing those problem issues as company strengths.In today’s strong job market, high-performing employees have more options than they have had in years. Source: cnbc.com Share This:

Read More
News 

Real wages are down over the year — but Republican satisfaction is spiking

“The Bureau of Labor Statistics tallies something called real earnings, hourly and weekly earnings that take inflation into account” reports washingtonpost.com. In January 2017, real hourly earnings were at $10.65.On that metric, comparing July 2017 with July 2018, real hourly earnings are down 0.2 percent according to data released Wednesday.In July, real earnings hit $10.76.The BLS generally considers year-over-year changes in real earnings. Source: washingtonpost.com Share This:

Read More
News 

Why are these Ohio label makers the happiest workers in America?

“Job satisfaction, and not workplace happiness, should be something that is important to companies” writes The Plain Dealer for cleveland.com. Diane Bergeron, an associate professor of organizational behavior at Case Western Reserve University’s Weatherhead School of Management, studies worker satisfaction. Source: cleveland.com Share This:

Read More
News 

Chick-fil-A is dominating the fast-food industry in one key area and it reveals the secret to the chain’s success

“The chicken chain earned the top spot in American Customer Satisfaction Index’s 2018 survey of customer satisfaction” writes Finanzen Net Gmbh for businessinsider.com. Chick-fil-A continues to top the charts as the most beloved fast-food chain in the industry.Chick-fil-A earned 87 out of a possible 100 points, beating chains such as Panera Bread and Papa John’s.Chick-fil-A’s ability to guarantee customer satisfaction can be traced in part to the chain’s peculiar business model. Chick-fil-A is now the eighth-largest fast-food chain in the US by sales, with locations earning more on a per-restaurant basis…

Read More