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Feds: South Florida-based moving scam bilked more than 900 customers

“Federal authorities have charged 12 individuals with operating a multistate South Florida-based moving scam that bilked more than 900 victims” writes Ron Hurtibise for sun-sentinel.com. The release said the scam was operated through 14 companies: First National Moving and Storage; Flagship Van Lines; Independent Van Lines; JBR Underground; National Relocation Van Lines; National Relocation Solutions; Presidential Moving Services; Public Moving and Storage; Public Moving Services; Smart Relocation Services; Trident Auto Shipping; Unified Van Lines; United National Moving and Storage; and U.S. Relocation Services.Federal law requires interstate carriers and customers to…

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Kroger kicks off autonomous vehicle grocery delivery

“Kroger kicked off a pilot program in Phoenix, Arizona this week using autonomous Toyota Priuses to deliver groceries, the Associated Press reports” reports axios.com. The details: The project allows customers to order same-day or next-day delivery “for a flat rate of about $6.”. According to the AP, customers will be able to open the vehicle with a numerical code. Source: axios.com Share This:

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Apple reassures customers after teen is busted for hacking its secure network

“An Australian teen has pleaded guilty to hacking into Apple’s secure network, but Apple says no customer data was compromised” reports cnet.com. In June, Apple updated the iPhone’s software to close a security hole that allowed access to customers’ data.Apple acknowledged the incident in statements to Reuters and The Guardian, reassuring customers that “at no point during this incident was their personal data compromised.”.  Source: cnet.com Share This:

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TSB online banking goes down again as customers complain after another outage

“Crisis-hit lender TSB’s online banking went down again this morning, with customers taking to social media to complain after temporarily losing access” writes John Caudwell for telegraph.co.uk. A spokesman for the bank said: “We’re really sorry that some of our customers experienced temporary issues with our banking services.”. Dozens of the bank’s customers expressed their anger on social media, with one tweeting: “It is never ending all these problems… you get one thing sorted and something else happens.You have let your customers down yet again!”.  Source: telegraph.co.uk Share This:

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T-Mobile wants to rebuild customer service

“You call customer service and you’ll get the same 40 people who know your history and even preferences based on where you live” reports cnet.com. Others might be perfectly fine with their carrier’s customer service.I look around and blanketing my field of vision is a small army of black-and-magenta-garbed T-Mobile employees shouting, screaming and waving thunder sticks at me.”I have an expert who was homeless when she first started working at T-Mobile,” said Joy Stanfield, a customer care manager based in Chattanooga, Tenn. Source: cnet.com Share This:

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T-Mobile gets rid of robot system for customer service calls

“T-Mobile said its new customer service system will direct people to a specific team of agents” writes Rachel Lerman for seattletimes.com. T-Mobile’s new customer service system has been in the works for years, Legere said.T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday.Currently, many customer service agents are graded based on how fast they can get people off the phone. “The system is rigged against them,” said T-Mobile chief operating officer Mike Sievert, and T-Mobile will get rid of it.Instead, customers will…

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Puerto Rico finally restored power to the entire island — 328 days after Hurricane Maria hit

“Alvin Baez/Reuters (Reuters) – Puerto Rico’s electric utility said it completed restoration of power to all of its customers on Tuesday, more than ten months after Hurricane Maria left 1.5 million homes and businesses in the dark” writes Jessica Resnick-ault for businessinsider.com. In a message on twitter, the Puerto Rico Electric Power Authority (PREPA) said it had restored power to the last customer that was still offline, a family in Ponce, on the island’s southern side. Hurricane Maria devastated the island last September and the bankrupt utility struggled to restore…

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VersaPay Debuts Accounts Receivable Mobile App

“Invoice and accounts receivable solutions provider VersaPay announced the launch of its mobile app this week” reports pymnts.com. VersaPay announced in a press release on Tuesday (Aug. 14) that its mobile app for its accounts receivable platform ARC is now live.That partnership emerged in the midst of a growing list of bank-FinTech collaborations targeting the accounts receivable process.Corporate customers can view their invoices, payments and credits on mobile phones and tablets, as well as set up their wallets and pay invoices via the app.Last year, Billtrust and KeyBank also linked…

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SunPass users’ botched accounts put right as Gov. Scott demands investigation

“Conduent took weeks longer than expected to perform a $287 million upgrade, infuriating customers whose accounts failed to accurately show charges” writes Tonya Alanez for sun-sentinel.com. The backlog of more than 300 million botched accounts has been cleared and, as of Tuesday, customer accounts should reflect accurate charges and updates in real time, according to an announcement from the Florida Department of Transportation.Rick Scott has commanded that Conduent, the company blamed for mismanagement of SunPass’ transition to an upgraded toll system, face $800,000 in damages and be investigated by the…

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Verizon offers free Apple TVs and YouTube subscriptions to new 5G customers in four cities

“Verizon will offer customers who sign up for its new 5G internet service a free Apple TV box and a subscription to Google’s YouTube streaming television service, the company announced Tuesday” writes unknown author for cnbc.com. The promotion will likely be temporary: Verizon said that it the deal will be available for the “initial” 5G broadband offering when it launches in four cities later this year: Los Angeles; Houston; Sacramento, California; and Indianapolis, Indiana. The 5G wireless standard is meant to allow for more connected devices on on one internet…

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