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Democrats plan fierce opposition to Trump nominee to lead consumer bureau

“She went on to serve in various positions at the Department of Homeland Security and TSA, as well as working on homeland security issues as a staffer on several House and Senate committees” writes Renae Merle Covers for washingtonpost.com. President Trump’s pick to lead the Consumer Financial Protection Bureau faces a fierce confirmation struggle in the Senate, where liberal Democrats are preparing a campaign to block a nominee with decades of experience in homeland security but with little known record on financial regulation.The nomination has become a pivot point for…

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FTC will examine tech platforms as part of competition review

“The Federal Trade Commission will examine the questions surrounding powerful tech platforms like Google and Facebook as part of a review of consumer and competition policy issues beginning later this year” reports axios.com. What he’s saying: Simons indicated his examination of tech platforms would be broad and a major part of the review. “It’s the network effects,” he told reporters on Wednesday.”It’s the fact that they’re two-sided platforms.It’s the interaction between privacy and competition. Source: axios.com Share This:

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as part of a review of consumer and competition policy issues beginning later this year

“The Federal Trade Commission will examine the questions surrounding powerful tech platforms like Google and Facebook as part of a review of consumer and competition policy issues beginning later this year” reports axios.com. What he’s saying: Simons indicated his examination of tech platforms would be broad and a major part of the review. “It’s the network effects,” he told reporters on Wednesday.”It’s the fact that they’re two-sided platforms.It’s the interaction between privacy and competition. Source: axios.com Share This:

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Crimson Hexagon’s AI consumer insights platform powers GM’s customer care

“GM uses personalized insights to track conversations across different channels and facilitate interactions with individual customers, Burns explained” writes Kyle Wiggers for venturebeat.com. It allows us to put things together and make better business decisions.” The BrightView platform helps customer service reps make sense of data deluges.GM found the answer in Crimson Hexagon‘s BrightView for Customer Care, an artificially intelligent platform that scrapes conversation data from social media, emails, chat logs, call transcripts, and almost any other source and automatically flags items of interest.In addition to customer service insights, it…

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An $80-a-month startup that wants to help straighten your teeth— without you having to step foot in an orthodontist’s office — has been growing like crazy

“As Ackerman sees it, teledentistry services like direct-to-consumer clear aligners will ultimately increase access to care which were previously only available through physical office visits” writes Lydia Ramsey for businessinsider.com. Green is an early investor in SmileDirectClub, a four-year-old startup that created the direct-to-consumer clear aligners market.The organization also issued a “consumer alert,” which mentioned some of the direct-to-consumer clear aligner companies by name. Source: businessinsider.com Share This:

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Australia fines Apple $6.6 million over ‘Error 53’ iPhone and iPad bricking

“Additionally, Apple had issued a software update to fix Error 53 devices in February 2016 and successfully dismissed a U.S. lawsuit over the issue two years ago” writes Jeremy Horwitz for venturebeat.com. Australian regulators have been successful in a lawsuit brought against Apple for anti-consumer practices, as the Australian Federal Court slapped the company with a $6.6 million fine.The court found that Apple violated the law by telling 275 customers it would not fix their devices. The company has also used software updates and its website to warn customers about…

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Apple fined $9m for misleading customers with faulty iPhones and iPads

“Apple has been slapped with a $9m fine by the federal court for making false or misleading claims to customers with faulty iPhones and iPads” writes Australian Associated Press for theguardian.com. The Australian Competition and Consumer Commission launched legal action in April 2017, claiming Apple had misled consumers about their warranty rights by routinely refusing to inspect or fix faulty devices without charge if they had been repaired by a third party. “If a product is faulty, customers are legally entitled to a repair or a replacement under Australian consumer…

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Apple US fined $9 million for misleading some Australian customers

“Apple has been fined $9 million by the Federal Court for telling some Australian iPad and iPhone owners they could not have devices fixed as they had been previously repaired by a third party” writes Rachel Clun for smh.com.au. The court action was started by the Australian Competition and Consumer Commission (ACCC) after it received complaints about ‘error 53’, which disabled some Apple devices after an operating system update was downloaded. “[The customers said] they were being refused a remedy of any kind by Apple on the basis that their…

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The Payments Bucket List

“Amid the shift to multiple buckets, as consumers participate across certain channels, options proliferate, of course, from prepaid cards to eWallets” reports pymnts.com. In the latest Topic TBD, Kelley Knutson, the president of Netspend (owned by TSYS), delved with Karen Webster into how and why consumers make the payments choices they do.Discovery, then, influences the payment method these consumers choose, said Knutson. Source: pymnts.com Share This:

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