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Details on remark that left her ‘appalled’

“Southwest apologized to Gottleib, and described the incident as a “coaching opportunity” for the employee” writes Aol Staff for aol.com. After she landed, she tweeted again about the incident, saying: “It was wild, but, I fear, much more common for people that don’t look like me.”. Gottlieb directly to address her concerns and will utilize the situation as a coaching opportunity for our Employee.
 
Source: aol.com



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